Privacy Policy 12huat – Malaysian Player Data Protection

1 Introduction

12huat takes every player's privacy extremely seriously. As an online casino platform serving Malaysian players, we understand that your trust depends not only on fair gameplay and fast payouts, but also on how we handle the personal information you entrust to us.

This Privacy Policy applies to all users of the 12huat platform, including the official website, Android and iOS mobile apps, and all related services provided by 12huat. This document describes the types of information we collect, the purposes for which it is used, how we protect it, and your rights regarding your personal data.

If you have any questions about this Privacy Policy or how we handle your data, our support team is available via in-platform live chat at any time.

2 Personal Information We Collect

We collect your personal information in several ways as you interact with the 12huat platform. Below is a summary of the types of data collected:

We only collect information that is strictly necessary for the stated purposes. You are not obligated to provide certain information, but declining to do so may affect your ability to use some platform features.

3 How We Use Your Information

The personal information you provide to us is used for the following purposes:

• Account Management: Registering and maintaining your account, verifying your identity at login, and processing account-related requests.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and other suspicious activities that could compromise the safety of other players.
• Legal Compliance: Meeting all applicable legal and regulatory obligations, including KYC requirements and reporting to authorities when required.
• Customer Support: Providing effective technical assistance and customer service whenever you contact us.
• Platform Improvement: Analyzing usage patterns to improve your gaming experience, platform performance, and overall service.
• Service Communications: Sending important notifications regarding your account, policy changes, or security updates that require your attention.

We do not use your data for any purpose not stated here without first obtaining your consent.

4 Sharing Information with Third Parties

12huat does not sell or disclose your personal information to third parties except in the following circumstances:

• Payment Providers: Required transaction information is shared with payment service providers such as bank gateways and digital wallet operators to securely process your deposits and withdrawals.
• Legal Compliance: We are required to disclose information to relevant authorities when ordered to do so through valid legal process, including investigations related to financial crime.
• Technical Service Providers: Companies that help us operate the platform — such as cloud computing and analytics services — may have limited access to certain data strictly within the scope of their work, and are bound by strict confidentiality agreements.
• Game Providers: Certain game data is shared with game software providers for technical purposes and game dispute resolution.

All third parties we work with are required to adhere to data protection standards equal to or exceeding our own. We are not responsible for the privacy practices of third parties operating outside 12huat's control.

5 Data Security

Protecting your data is not merely a legal obligation for 12huat — it is a core commitment that drives every technical decision we make. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transferred between your device and our servers.
• Passwords are stored using one-way hashing with random salting — meaning no one, including 12huat staff, can view your actual password.
• Multi-layered firewalls and intrusion detection and prevention systems (IDS/IPS) that continuously monitor inbound and outbound traffic.
• Role-based access control (RBAC) ensuring staff can only access the data required for their specific responsibilities.
• Regular security audits by independent cybersecurity experts to identify and patch any vulnerabilities.
• Two-factor authentication (2FA) for player accounts and internal staff systems.

While we take reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach affecting your information, we are committed to notifying you in a timely manner and taking immediate remedial action.

6 Use of Cookies and Tracking Technologies

The 12huat platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Gathering information on how you use the platform to help us identify slow pages or problematic features.
• Preference Cookies: Saving your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand overall usage patterns for continuous platform improvement. This data is collected in aggregate and does not identify you individually.

You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect the functionality or user experience on our platform.

7 Data Storage & Retention

12huat retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Specifically:

• Active account data is retained for as long as your account remains active on the 12huat platform.
• Financial transaction records are retained for a minimum of 7 years for legal compliance and audit purposes.
• KYC documents are retained for the period prescribed by applicable anti-money laundering regulations.
• Customer support communication logs are retained for 2 years from the date of the last interaction.
• Following account closure at a player's request, personal data no longer required for legal purposes will be deleted or anonymized within 90 days.

Data retained for legal compliance purposes will not be used for any other purpose and is protected by the same rigorous security measures.

8 Your Privacy Rights

As a 12huat player and subject to the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the 12huat support team via live chat within the platform. We will endeavour to process your request within 30 business days.

9 Links to Third-Party Platforms

The 12huat platform may contain integrations with third-party services such as game providers, payment gateways, and analytics tools. Each of these third-party platforms has its own privacy policy, which may differ from ours.

12huat is not responsible for the data collection or usage practices of third parties operating independently outside our platform's control. We encourage you to read the privacy policy of each third-party service you use to understand how they handle your information.

10 Changes to the Privacy Policy

12huat reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will take effect immediately upon being posted on our website.

For significant changes, we will notify you via an in-platform notification or the email address registered to your account. The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy in effect.

Continued use of the 12huat platform following any changes to this Privacy Policy will be considered your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 12huat handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the 12huat platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries requiring documentation or reference.

We are committed to responding to all privacy-related enquiries within 3 business days. For complex complaints or data deletion requests, processing may take up to 30 business days.